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Four Thought: Citizen Diplomacy (Hay Festival)

Speaking at the Hay Festival, the 'ex-Excellency' explains how in the digital age most people doing diplomacy - what he describes as a basic human reflex to find common ground - will never have crossed the threshold of a Foreign Ministry. Instead, they will be working for NGOs, the media, in business, elsewhere in government or in communities.

Producer: Giles Edwards.

Click here to listen to online.